Privacy Policy

This Privacy Policy applies to Dominator Repairs, operated by AGG Doors (ABN 27 106 103 315), located at 10 Dallas Ct, Hallam VIC 3803. We operate the website at https://dominatorrepairs.au and provide garage door repair and servicing across Melbourne, Victoria.

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect the following personal information when you contact us or use our website:

• Contact details — name, phone number, email address
• Property details — suburb or address, for the purpose of booking a repair
• Service history — details of repairs carried out at your property
• Device and usage data — IP address, browser type, pages visited, collected automatically via Google Analytics

We only collect information that is reasonably necessary to provide our services or respond to your enquiry.

We collect personal information in the following ways:

• When you call us or submit an enquiry via our website or booking form
• When a technician attends your property and records repair details
• Automatically, through cookies and analytics tools when you visit our website

We use your personal information to:

• Schedule and carry out repair and maintenance services
• Respond to enquiries and provide quotes
• Send appointment reminders or follow-up communications
• Improve our website and services using anonymised analytics data
• Comply with legal obligations

We will not use your information for direct marketing without your consent. We do not sell, rent or trade your personal information to third parties.

We may share your personal information with:

• AGG Doors — our parent company, who may coordinate technician dispatch and service records
• Service providers — third-party tools used to operate our business (e.g. booking platforms, email providers), who are bound by confidentiality obligations
• Google Analytics — anonymised website usage data only; no personally identifiable information is shared

We do not disclose personal information to overseas recipients unless required to do so by law or with your express consent.

Our website uses Google Analytics to collect anonymised data about visitor behaviour, including pages viewed, time on site and traffic sources. This data cannot be used to identify you personally.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information is stored securely and access is limited to staff who need it to perform their duties.

No method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to reasonable industry-standard protections.

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law. Service and repair records may be retained for up to 7 years for warranty and compliance purposes.

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, out of date, incomplete or misleading.

To make a request, contact us at the details below. We will respond within 30 days. In some circumstances we may be unable to provide access (e.g. where it would affect the privacy of others) and we will explain why.

If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.

For privacy-related enquiries, please contact: